Welcome to Flowers Knightsbridge. We are committed to providing an excellent online flower delivery service in Knightsbridge and surrounding areas. Please read the following Terms & Conditions carefully as they set out the basis on which you can use our website, place orders, and interact with our service. These Terms & Conditions apply to all transactions carried out through our online flower delivery platform for customers across Knightsbridge and neighbouring districts.
By accessing, browsing, or using the Flowers Knightsbridge website and placing an order for flower delivery, you are deemed to accept and agree to be bound by these Terms & Conditions. If you do not agree with any of the provisions detailed below, please refrain from using our services and website.
Our online flower delivery service in Knightsbridge is designed for convenience and efficiency. When you place an order with Flowers Knightsbridge, you agree to the following order procedure:
All products are subject to local availability. In the event that a specific flower or arrangement is unavailable, we reserve the right to substitute with a product of equal or higher value and similar style and quality. We will make reasonable efforts to contact you regarding significant substitutions but, due to the perishable nature and time sensitivity of flower delivery, this may not always be possible.
All prices listed on the Flowers Knightsbridge website are in GBP and inclusive of VAT (where applicable). Delivery fees are clearly stated at checkout and may vary depending on the exact location within Knightsbridge and surrounding areas.
Payments can be made securely via the online checkout using accepted credit or debit cards. We use trusted third-party payment processing providers to handle your transaction securely. Payment must be received in full prior to dispatching your order. Your card will be charged at the point of order confirmation. We do not accept cheques, cash on delivery, or other forms of payment unless expressly stated on the website at the time of your order.
We offer online flower delivery across Knightsbridge and surrounding areas, subject to serviceability. Delivery slots are offered on a first-come, first-served basis and are subject to daily capacity. We strive to make deliveries on your requested date but cannot guarantee exact time slots, especially during peak periods such as Valentine’s Day, Mother’s Day, and Christmas.
Please note that delivery is considered complete when our driver has delivered the order to the provided address, even if left with a neighbour or in a safe place as instructed. We are not responsible for loss or damage from an incorrect delivery address or recipient unavailability. If re-delivery is needed, additional charges may apply.
If you wish to cancel or change your order, please notify us as soon as possible. We will do our utmost to accommodate your request provided the order has not already been prepared or dispatched for delivery. As flowers are perishable goods, cancellations must usually be made at least 24 hours before the scheduled delivery date for a full refund to be considered.
If the order has already been arranged or is out for delivery, cancellations or changes cannot be guaranteed, and you may not be entitled to a full refund. Refunds, where issued, shall be processed using the original payment method.
Due to the perishable nature of flowers, returns cannot ordinarily be accepted. Should you be unsatisfied with the condition of the blooms delivered, please contact us within 24 hours of delivery, providing photographic evidence and a description of your concern. At our discretion, we may offer a replacement, partial, or full refund, or another appropriate resolution. This does not affect your statutory rights.
You agree to:
Flowers Knightsbridge aims to provide outstanding online flower delivery in Knightsbridge and surrounding areas. However, to the maximum extent permitted by law, we shall not be liable for:
Our total liability to you in respect of any order, whether in contract, tort (including negligence) or otherwise, shall not exceed the price of the relevant order.
All content, images, logos, and text on the Flowers Knightsbridge website are protected by intellectual property laws and remain the property of their respective owners. Copying, republishing, or using any material for commercial purposes is strictly prohibited without explicit prior written consent.
We are committed to safeguarding your personal information and handling it in accordance with data protection laws. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data when you use our online flower delivery service across Knightsbridge.
We reserve the right to amend these Terms & Conditions at any time, as deemed necessary. Any changes will take effect immediately once posted on our website. It is your responsibility to review these Terms before each order. Continued use of our website and service signifies your acceptance of any such revised Terms.
These Terms & Conditions, any contracts arising therefrom, and any disputes or claims arising out of or in connection with their subject matter are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision within these Terms & Conditions is found to be invalid or unenforceable by a court or regulatory authority, the remainder of the Terms shall remain in full force and effect.
These Terms & Conditions, together with our Privacy Policy and any other legal notices displayed on our website, constitute the entire agreement between you and Flowers Knightsbridge in relation to your use of our online flower delivery service in Knightsbridge and surrounding areas. No other verbal or written statement shall modify or override the content described within these Terms.
If you have any questions about these Terms & Conditions or wish to raise a complaint, please use our designated contact form located on the Flowers Knightsbridge website. We are dedicated to resolving any issues promptly and fairly, ensuring a pleasant flower delivery experience for all our customers across Knightsbridge and its neighbouring communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 155 Knightsbridge, London, SW1X 7PA.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Knightsbridge, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Knightsbridge.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
