Returns, Refunds and Complaints Procedure
Our Commitment to Fresh Flowers in Knightsbridge
At Flowers Knightsbridge, your satisfaction is at the heart of our service. As a trusted local florist serving households and businesses in Knightsbridge, we stand by our Fresh Flowers Guarantee—ensuring every bouquet arrives vibrant, fragrant, and fresh. If any issues arise with your order, please refer to our procedures below for returns, refunds, and submitting complaints. We’re here to make things right.
Damaged-on-Arrival Policy
We take great care in packaging and delivering your flowers. However, should your blooms arrive damaged, wilted, or not as described, please let us know on the day of delivery. To help us resolve your case swiftly, we may request clear photographs of the damaged flowers, packaging, and any accompanying materials. Prompt action helps us maintain our high standards and ensures you receive the fresh flowers you expect from your Knightsbridge florist.
Freshness Window Guarantee
Freshness is our hallmark. Flowers Knightsbridge guarantees the freshness of our flowers for at least five days from date of delivery, provided they are cared for according to our guidelines (included with each order). If you notice your flowers are not staying fresh within this window—due to issues present at delivery rather than care routines—please contact us promptly, and we will review your case for a suitable resolution. Our reputation as Knightsbridge’s quality florist depends on delivering the best every time.
Refunds & Replacements
Your peace of mind matters to us. If your flowers are damaged on arrival or do not meet our Fresh Flowers Guarantee, you are eligible for a replacement bouquet or a full or partial refund, depending on the circumstances. Once your claim is verified, we generally offer two options:
- Replacement: We’ll swiftly arrange a new bouquet of equal or greater value, delivered at your earliest convenience to your Knightsbridge address.
- Refund: Whether full or partial, refunds are processed using the original payment method and are typically completed within 3-5 working days.
The choice is yours, and we are always happy to discuss which option suits you best.
Complaints Process
If you feel dissatisfied with our flowers or service, our complaints process is designed to be simple and fair. Contact us with your order details, a description of the issue, and supporting photos if applicable. Our management team reviews all complaints within two working days and will reach out to discuss a solution.
If you are not satisfied with our initial response, your complaint will be escalated and personally reviewed by the store manager. We aim to resolve all issues as swiftly and smoothly as possible because your satisfaction is our priority as your local Knightsbridge florist.
Trusted Service for Knightsbridge Homes and Businesses
As a long-standing and reputable florist in Knightsbridge, we deeply value our relationship with every customer. Whether you’re ordering for a private event, a business function, or to brighten someone’s day, our specialist florists are committed to delivering quality and care with every bouquet.
Thank you for choosing Flowers Knightsbridge. Your feedback helps us serve you better and ensures we continue to raise the bar for fresh, beautiful flowers in Knightsbridge and the surrounding areas.
